Terms of Service

These Terms of Service ("Terms") are an agreement between you and PT VYBER ASIA CLOUD, Jl. Pondok Raya No.9, Sanggrahan, Condongcatur, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281 ("Terpadi", "we", "us"). They govern your use of terpadi.com, the Terpadi app at terpadi.com/app, the Terpadi apps for iOS (App Store) and Android, the Terpadi extension for Chrome, the Terpadi Agent program for your computer, and everything offered through them (the "Service").

By signing in or using Terpadi, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use Terpadi.

1. What Terpadi is

Terpadi helps you discover what's happening around you. You share short videos and photos from real places, see where your friends are on a live map, create and join events, chat, call, go live, and use an AI assistant that can answer questions and, through Terpadi Office, do tasks for you.

2. Who can use Terpadi

• You must be at least 18 years old, and you must give your real birth date when you sign up.
• You may have only one account, and you must not use Terpadi if we have previously suspended or removed your account.
• If you use Terpadi on behalf of a business or organisation, you confirm you have authority to accept these Terms for it.

3. Your account

• You sign in with a Google or Apple account. Keep that account and your device secure. Anyone who can use your signed-in browser or app can act as you. A sign-in session lasts 30 days unless you sign out.
• The information in your profile must be accurate. Don't impersonate anyone.
• Your username must follow our naming rules, can be changed once every 30 days, and may be reclaimed if it infringes someone's rights or misleads people.
• You are responsible for everything that happens through your account.

4. Your content

"Content" means anything you post or send on Terpadi: photos, videos, captions, comments, messages, voice notes, events, places, businesses and their details (opening hours, prices, menus, services, photos), suggested changes, lives, emoticon packs and your profile.

• You own your content. To run Terpadi, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, convert, resize, display and distribute your content. This includes showing it in feeds, search, on the map and in Terpadi AI answers, to the audience you chose. It also covers making public events, lives and posts visible to people who aren't signed in. The licence ends when your content is deleted, except for copies kept as described in our Privacy Policy, or where the law requires us to keep them. We do not use your content to train AI models.
• You are responsible for your content. Only post content you have the right to share. That includes permission from people who can be clearly identified in it, and rights to any music, images or trademarks in it.
• Location is part of posts. Every post is tied to a place. We remove location metadata from the photos and videos you post, but the place you attach is shown. See the Privacy Policy.
• Tagging. Only tag people who would be comfortable being tagged.
• Visibility. Posts set to "everyone", all events and all lives are public. Media is served by link. See section 4 of the Privacy Policy for what that means.

5. Location sharing

• Location is optional. You can use Terpadi without it, but the Area map and other location features need it, and the app will ask you to allow it.
• When you turn location on, you choose who sees it: friends, or public. With public, any signed-in user looking at your area sees an approximate position (about 110 metres). Your choice stays on until you change it.
• Your position is live for 15 minutes after its last update. After that, or when you turn sharing off, your friends see your last known point for 24 hours. The public never sees a last known point.
• You can turn sharing off at any time, and it stays off until you turn it on again. While it is off, you also can't see your friends' or other people's locations.
• When you host or co-host a live, its pin shows your approximate position (about 110 metres) to everyone while it runs.
• Think carefully before sharing your location, especially publicly or with people you've only met online. You are responsible for choosing who you share your location with.
• Never use Terpadi to track, stalk, follow or locate someone who doesn't want to be found, or to share another person's location without their permission.

6. Events

• Hosts are responsible for their events. That includes accuracy, safety, permits, venue rules and any tickets or payments. Terpadi is not the organiser of events posted by users.
• The price you show on an event is for information only. Terpadi does not sell tickets or collect entry fees for hosts. Any payment is between the host and attendees.
• When someone joins your event, you may see their WhatsApp number. Use it only to communicate about that event. Don't share it, sell it, add it to other lists, or use it for marketing. We log every time a host views attendee numbers.
• Events, with their comments, join lists, media and group chats, are deleted automatically 30 days after the event starts.
• Event size limits depend on your plan.

7. Businesses on Terpadi

Businesses on Terpadi appear on the map, in Search, in Terpadi AI answers and on public pages at terpadi.com/b/… that anyone can read, including search engines and AI services.

• Listing your own business. List only a business you own or are entitled to represent. What you show (name, type, address, opening hours, prices, menu, services, contact, photos) must be true, and you keep it up to date. How many businesses you can own follows your plan (Free 1, Lite 2, Gold 3, Diamond 10). If your plan goes down, the businesses over the limit stay visible but cannot be changed until you upgrade.
• Adding a business you know (community listings). Add only what is shown publicly at the place: the name on the sign, the type, the hours, the prices and a number printed on the sign or packaging. Do not add an owner's personal name, a private number or a home business (only its owner may list a home business). Community listings are marked "From the community" until their owner claims them.
• Licence for contributions. What you add or suggest for a business becomes part of that business's listing. You give us a non-exclusive, royalty-free, worldwide and perpetual licence to display, edit, combine and distribute it as part of that listing, including to an owner who claims it and through the public business data below. This licence continues after you delete your account; your name is no longer shown.
• Claims and verification. An owner can claim a community listing with proof (a WhatsApp code sent to the business's number, photos taken at the place, or a business document). False claims are prohibited and can get the account blocked. An owner can also ask us to remove their business from Terpadi with the same proof; it is then hidden and the community cannot add it again at the same spot.
• Business teams. An owner can invite admins and staff. The owner is responsible for what their team does on the business page, in Business chat and in the business room.
• Business chat and business rooms. A customer who sends a Business chat is seen by the business's team by name and profile, not by phone number. Use the chat and customer details only to serve that customer, never for spam or sale.
• Prohibited businesses. We refuse and remove gambling, drugs, prostitution or sex services, weapons, illegal online lending, fraudulent investment schemes and trade in protected wildlife.
• 18+ businesses. Bars, alcoholic drinks, tobacco or vapes and nightlife are marked 18+: they are not shown to members under 18 and cannot be promoted.
• We are not a party to transactions. Purchases, bookings and payments happen directly between you and the business. Prices, hours and availability come from the owner or the community and may differ on site.
• Public business data. Business pages, the city lists and the public business data at terpadi.com/data/b/ may be read and used by anyone, AI services included, with the attribution "Terpadi · terpadi.com", within the request limits we set.

8. Messages, calls and lives

• You can chat with friends, in groups and communities, with other users anonymously, and in group chats for events you join. Messages are deleted automatically 365 days after they are sent.
• In anonymous chats, the other person sees only an alias, but Terpadi knows who you are. We will see your identity if a message is reported, and may disclose it if the law requires.
• Calls and lives are not recorded by Terpadi. Don't record other people in a call or live without their permission.
• Don't use messages, calls or lives for spam, harassment, scams or unsolicited advertising. Daily limits apply to new anonymous chats.

9. Rules of conduct

You must not use Terpadi to post, send or do anything that:

• is illegal in Indonesia or where you are, including content prohibited under the Electronic Information and Transactions Law (UU ITE);
• sexually exploits or endangers children in any way;
• contains pornography or sexually explicit content;
• shares intimate images of anyone without their consent, including images made or altered with AI, or threatens to do so;
• harasses, bullies, threatens, intimidates or doxxes anyone, including by sharing their location, phone number or other personal information;
• promotes violence, terrorism, or hatred based on ethnicity, religion, race or group (SARA), gender, disability or similar characteristics;
• is fraudulent, misleading or deceptive, including fake events, scams and impersonation;
• creates fake business listings, poses as the owner of a business that is not yours, or sends a claim with false proof;
• adds a prohibited business (section 7), or marks an 18+ business as not 18+;
• adds another person's private name, private number or home address to a business listing;
• infringes someone's copyright, trademark, privacy or other rights;
• sells or promotes illegal goods, drugs, weapons or gambling;
• is spam, or artificially inflates likes, joins, followers, gifts or reach;
• attempts to access accounts, data or systems without permission, introduces malware, or disrupts the Service;
• scrapes, collects or harvests data from Terpadi by automated means, or uses our content to train AI models, without our written permission, except the public business data at terpadi.com/data/b/ under section 7;
• tries to manipulate or bypass Terpadi AI's safeguards, or uses Terpadi AI to produce anything these rules prohibit;
• uses Terpadi Office to sign in to someone else's account without permission, to send spam, or to do anything on other services that these rules prohibit;
• circumvents limits, suspensions or blocks, including by creating new accounts.

10. Reports, moderation and enforcement

• Anyone can report content, even without an account. In the app, use Report on a post, profile or chat. Outside the app, follow terpadi.com/report-content. For copyright, see section 11.
• Urgent reports. Reports of an intimate image shared without consent, or of a child at risk, are reviewed first. We remove an intimate image shared without consent, and identical copies we know of, within 48 hours of a valid request.
• When enough separate reports are made about a post, or a single report of an intimate image shared without consent or of a child at risk, the post is hidden automatically while we review it. Other decisions are made by people.
• We may remove content, limit features, suspend or permanently close accounts that break these Terms or the law, or that put people at risk. When we do, we tell you what we did and why, and which rule or law it was based on, unless the law or someone's safety prevents it.
• Appeals. If you think we made a mistake, about your content or about a report you made, reply to our notice or email [email protected] within 6 months. A person who was not involved in the first decision will review it, and we'll tell you the result. You can also use any other remedy the law gives you.
• We are not obliged to monitor all content, and the presence of content on Terpadi does not mean we endorse it.
• Contact point. Authorities, and users with questions about content, can reach us at [email protected], in Indonesian or English.
• Businesses. Anyone signed in can report a business: fake or a scam, not the owner (false claim), wrong location or building, misleading info or prices, inappropriate content (prohibited businesses included), closed for good, a duplicate, or another reason. A business reported as fake or inappropriate by three people is hidden while we review it; one reported closed by three people is marked "May have closed". The business's team does not see who reported it.

11. Copyright

If you believe content on Terpadi infringes your copyright, send a notice as described at terpadi.com/copyright. If your content was removed because of a copyright notice and you believe that was a mistake, you can send a counter-notice as described there. We close the accounts of members who repeatedly infringe copyright.

12. Terpadi AI and Terpadi Office

• Terpadi AI and Ask AI are AI systems: their answers are generated automatically by an AI model (Claude, by Anthropic). Answers can be wrong, out of date or incomplete. Check important details yourself, such as opening hours, prices, addresses and whether an event is still happening.
• Terpadi AI does not give professional, legal, medical, financial or safety advice. Don't rely on it in an emergency.
• Usage limits depend on your plan. Unrelated or abusive requests may be refused, and may still count against your limit.

Terpadi Office acting on your behalf

Terpadi Office can act for you, not only answer. It can open sites in a cloud browser or in your Chrome through the Terpadi extension, use the accounts you connect, fill in and submit forms, send messages (for example through WhatsApp Web), shop up to the payment page, and run commands on a computer you connect to Terpadi.

• The instructions and approvals are yours. Every Terpadi Office action starts from your instruction. Actions that send, pay, buy, post or delete run only after you approve them on an approval card, unless you yourself set up an auto-approve rule. Actions you instruct or approve, including through an auto-approve rule, are your responsibility, as if you had taken them yourself.
• Your accounts on other services stay yours. When you sign in to another site or app in the Terpadi Office browser, you type your own username and password, and you choose which accounts to connect. We do not see or store your passwords. We keep only the encrypted sign-in session (cookies), which you can delete at any time in the Terpadi Office settings and which is deleted automatically after 30 days without use.
• Other people's data. When Terpadi Office reads or sends messages, emails or other content in your accounts, it handles other people's data on your behalf. Use it only in ways those people would reasonably expect, and as the law allows.
• Your location. The cloud browser gives the sites it opens your position rounded to about 100 metres, so they can show results near you.
• Other services' rules still apply. Many sites and apps, such as social networks, marketplaces and email services, prohibit or limit automation and bots. You are responsible for making sure your use of Terpadi Office on those services follows their rules. Those providers may limit, suspend or close your account because of automated activity. That decision is theirs, and we cannot restore those accounts.
• Check before you approve. The approval card shows what will be sent, bought or paid. Check the content, the recipient and the amount before you approve. Messages already sent, orders and payments on other services often cannot be undone by us.
• Payments on other sites. Terpadi Office does not enter PINs, card numbers or passwords. Payments on other sites are processed by those sites and are subject to their own terms and refund policies.
• Computers you connect. If you give Terpadi Office access to your computer, actions on it run with your own permissions, accounts and network. Choose the access level carefully and keep backups of important data.
• You can stop it at any time with the Stop button.
• Our responsibility remains. None of the above reduces our responsibility where a loss is caused by Terpadi's own fault, for example an action run without your instruction or approval, or a data breach of our systems. Section 16 and your rights under consumer protection law still apply.

13. Paid features

Plans. Terpadi offers a free plan and paid plans (such as Gold and Diamond). Paid plans include benefits like higher Terpadi Office usage limits and a profile frame. How a paid plan works depends on where you buy it:

• Through Midtrans (on terpadi.com, and in the Android app in Indonesia): a plan is a 30-day pass. It does not renew automatically, and we never store a payment method to charge you again. Buying the plan you already have adds 30 days. You can upgrade at any time: the higher plan starts immediately, and the unused time on your lower plan is not refunded. You can't downgrade while a higher plan is active.
• Through the App Store (the iOS app): a plan is a monthly auto-renewing subscription. Payment is charged to your Apple ID when you confirm the purchase. The subscription renews automatically every month at the current price unless auto-renew is turned off at least 24 hours before the end of the current period, and Apple charges the renewal within the 24 hours before the period ends. You can manage or cancel the subscription in your Apple ID settings on your device. If you cancel, the plan stays active until the end of the period you paid for. Upgrades and downgrades are handled by Apple under its rules.
• Through Google Play (the Android app, where offered in your country): a plan is a monthly auto-renewing subscription, charged to your Google Play account. It renews every month until you cancel it in Google Play, under Payments & subscriptions. If you cancel, the plan stays active until the end of the period you paid for. Upgrades and downgrades are handled by Google under its rules.
• Deleting the Terpadi app or your Terpadi account does not cancel an App Store or Google Play subscription. Cancel it in that store.

Highlights. You can pay to highlight an event for a number of days, so more people see it (for example, nearby, in a chosen country, or worldwide). A highlight starts once payment is confirmed, and ends at the end of the days you paid for. It also ends if the event ends or is removed. Highlighting makes an event more visible. It does not guarantee any number of views, joins or attendees.

Terpadi Credits. 1 credit is worth Rp 1. You can buy credits (top-ups) through Midtrans, through the App Store in the iOS app, or through Google Play where offered. A top-up is a one-time purchase, not a subscription. Credits from a top-up do not expire. Credits from a voucher may expire on the date shown. Credits pay for features in Terpadi such as highlights, avatar hats, emoticon packs and gifts. In the iOS app and through Google Play, highlights, hats and emoticon packs can be paid for with credits only. Credits you buy or get from a voucher cannot be cashed out and cannot be sent to other people. When your account is deleted, your remaining credit balance is lost and is not refunded, except where the law where you live requires otherwise.

Gifts and creator earnings.

• Viewers and co-hosts can send gifts during a live by paying with credits. The sender's balance drops by the gift's price straight away, and everyone watching sees who sent it. The host receives 60% of the gift's value (rounded down) as Gift earnings, and the other 40% is Terpadi's platform fee. You can't send a gift to your own live.
• Creators who sell emoticon packs receive 60% of the pack price as ordinary credits. These credits can be spent in Terpadi and do not expire, but cannot be cashed out.
• Gift earnings cannot be spent, but can be withdrawn to a bank account. Each earning becomes withdrawable 72 hours after it arrives, to protect against refunds and fraud. If a gift is reversed or refunded, the earnings from it are taken back.
• Withdrawals. Save a bank account in your own name, then request a withdrawal of at least Rp 100.000. Only one request can be open at a time, and you can cancel it until it is processed. We process withdrawals by hand, by bank transfer. We may reject a request and tell you why, for example if the account details don't match or we suspect fraud or a breach of these Terms. A rejected amount goes back to your Gift earnings.
• We may hold or cancel earnings that come from fraud, abuse or a breach of these Terms.
• You are responsible for the tax on your income from gifts and pack sales. Where the law requires us to withhold or report tax, we will.
• Withdraw your Gift earnings before you delete your account. While your Gift earnings are at or above the minimum withdrawal, or a withdrawal is in progress, you can't delete your account. Gift earnings below the minimum are lost when the account is deleted.

Prices and payment.

• Through Midtrans, prices are shown in the app before you pay: in Rupiah, or in US dollars if your verified phone number is from outside Indonesia. Every payment is charged in Rupiah. For a dollar price, we convert it at the exchange rate shown at checkout. If your phone number is from outside Indonesia, you can pay only with QRIS or GoPay.
• Midtrans payments use the methods shown at checkout, such as QRIS, e-wallets and bank virtual accounts. Payments are collected on our Midtrans merchant account under the name vyber.id, so vyber.id appears as the merchant at checkout.
• A Midtrans order you don't pay expires after the time shown at checkout: 60 minutes, or 24 hours for some highlights. An event waiting for payment is deleted if it's not paid within 24 hours.
• Through the App Store or Google Play, the store shows the price before you buy, in your country's currency, and Apple or Google processes the payment. We do not receive your card or payment account details.
• We may change prices and the exchange rate for future purchases. For App Store and Google Play subscriptions, price changes are announced and handled under that store's rules.
• You'll get an invoice in the app for every paid order.

Refunds. Because plans, highlights and credits start immediately, payments are non-refundable except:

• where the law requires a refund, including any right of withdrawal you have as a consumer in the country where you live; or
• where you were charged but the plan, highlight or credits were not delivered because of an error on our side. For an App Store or Google Play purchase, try Restore Purchases on the Plans page first. If it still hasn't arrived, contact [email protected] within 60 days with your order or invoice number and we will make it right.

Refunds for purchases through the App Store or Google Play are governed and processed by Apple or Google under their own policies, and you request them from Apple or Google directly. We cannot refund store purchases ourselves. If Apple or Google refunds you, we may end the plan or remove the credits from that purchase.

If we remove content or close an account for breaking these Terms, remaining plan time or highlight days are not refunded.

14. Third-party services

Terpadi relies on third-party services, including Google (sign-in, and Google Play for payments in the Android app where offered), Apple (sign-in, and the App Store for payments in the iOS app), Anthropic (the AI model behind Terpadi AI), Midtrans (payments), WhatsApp (verification codes), Cloudflare (network, storage, calls and lives), and map and search providers. Your use of those services may also be governed by their own terms. We are not responsible for services we don't control. That includes external links, sites Terpadi Office opens for you, and apps you open from Terpadi, such as Google Maps or WhatsApp.

15. Our service

• Terpadi is provided "as is" and "as available". We work to keep it running and secure, but we don't guarantee it will be uninterrupted, error-free, or that content will never be lost. Keep your own copies of anything important.
• We may change, add or remove features, and may suspend the Service for maintenance or for reasons beyond our control.
• Terpadi's name, logo, design and software belong to us or our licensors. These Terms don't give you rights to them, except to use the Service as intended.

16. Liability

To the fullest extent the law that applies to you allows:

• we are not liable for indirect, incidental or consequential losses, lost profits or lost data;
• we are not responsible for the conduct of other users, on or off Terpadi, including at events, meetups, calls, lives or places you find through Terpadi;
• our total liability to you for any claim about the Service is limited to the amount you paid us in the 3 months before the claim arose, or Rp 100.000 if you paid nothing.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for death or personal injury caused by our negligence, and for our fraud, wilful misconduct or gross negligence.

You agree to be responsible for, and to compensate us for, losses and claims caused by your content, by Terpadi Office actions you instructed or approved, or by your breach of these Terms or the law.

17. Ending your use of Terpadi

• You can stop using Terpadi and delete your account at any time from your profile settings, once any Gift earnings at or above the minimum withdrawal are withdrawn (section 13). Deletion is immediate and cannot be undone. What is deleted and what is kept is described in the Privacy Policy.
• Deleting your account deletes your balances. Your remaining credit balance and any Gift earnings below the minimum withdrawal are lost when the account is deleted, are not refunded, and cannot be restored, except where the law where you live requires otherwise.
• We may suspend or close your account as described in section 10.
• The sections of these Terms about content licences for copies we keep, liability, and governing law continue to apply after your account ends.

18. Changes to these Terms

We may update these Terms. The new version is published on this page with a new date. If a change is significant, we will tell you in Terpadi before it takes effect, where reasonably possible. By continuing to use Terpadi after a change takes effect, you accept the updated Terms. If you don't accept them, you can stop using Terpadi and delete your account.

19. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia. If a dispute arises, please contact us first so we can try to resolve it by discussion (musyawarah). If it is not resolved within 30 days, it will be settled by the Yogyakarta District Court (Pengadilan Negeri Yogyakarta), without limiting any rights you have under consumer protection law.

If you are a consumer living in the European Union, the European Economic Area, the United Kingdom or another country whose law protects consumers in this way, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

20. Language

These Terms are available in Indonesian and English. If there is any difference between the two, the Indonesian version prevails, except where the law where you live requires otherwise.

21. Contact

[email protected] · PT VYBER ASIA CLOUD, Jl. Pondok Raya No.9, Sanggrahan, Condongcatur, Kec. Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281